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Privacy Policy

A legal disclaimer

Welcome to CosmoBoxx's website (hereinafter referred to as "this website"). In order to provide you with a secure and satisfactory experience while using the various services and information provided on this website, we hereby explain our privacy policy to protect your rights and interests. Please read the following contents carefully:


  • Our Commitment

We value the trust that you place in us. We are committed to protecting your privacy and will take all reasonable precautions to protect your personal data from misuse and keeping it secure by complying with all applicable data protection laws and regulations. This Privacy Policy aims to help you understand what personal data we collect, how we use and protect your data, and provide you with information on your rights and choices.


  • What Types of Personal Data We Collect

The types of personal data we collect may include but not limited to:

l   your name, gender, telephone number, email address, home and delivery address or other contact information, your day and month of birth, your payment or credit card information, username and password, and other personal data you voluntarily provide to us; and

l   IP address, real-time geographic location data, browser settings, browsing records, referring websites, and other internet log on information of your computer, mobile, or other electronic/communication devices.


  • How We Collect Personal Data
    We may obtain personal information about you in a number of ways, such as:

l   when you shop at our online or physical stores;

l   when you participate in our events or promotions;

l   when you apply for or use our membership card or participate in any of our loyalty or promotion programs;

l   when you register an account with us;

l   when you participate in any surveys or marketing campaigns;

l   when you login to visit our websites, use our mobile applications or view any of our social media pages;

l   when you use the wifi service at our stores or events;

l   when you contact us whether in person, by phone, by email or via any social media platforms, to make enquires or provide information;

l   when verifying your identity; and

l   when you subscribe to our marketing or promotional materials.

You are not required to provide the personal information that we request, but we may not be able to provide you with our products, services or benefits or you may not be able to login to our platforms or use certain features without such information.

  • Purposes of Collection
    Your personal data may be used for one or more of the following purposes (“Purposes”):

l   communicating with you;

l   verifying your identity and any accounts you have with us;

l   administering any loyalty or other marketing, promotional or corporate programs that we are involved in, including providing you with the benefits that you are entitled;

l   processing your orders for products and services you place with us (such as maintaining your shopping cart, attending to billing, payments, refunds and delivery arrangements);

l   handling and responding to your inquiries, suggestions or complaints;

l   conducting customer surveys or organizing events for customers;

l   providing you with customer service;

l   conducting analysis to help us better understand our customers and to improve our services and products;

l   customising the information displayed on our shopping websites/apps and social networking/media platforms to create better customers experience;

l   designing targeted promotional offers;

l   conducting advertising activities, including targeted advertising;

l   conducting direct marketing activities;

l   fulfilling our obligation to maintain records of processing activities;

l   meeting legal, regulatory or compliance requirements, dealing with enquires from law enforcement or regulatory bodies or for the purpose of obtaining legal advice; and

l   any other purposes directly related to any of the above purposes. 

We only collect personal data we actually need for or directly related to our specific Purposes. If we intend to use the personal information for purposes other than the above, we will seek your consent prior to using your personal data.

  • Direct marketing

We may use your personal information for direct marketing, including promotions and advertising. We will not provide your personal information to third parties for direct marketing purposes.

If you wish to opt-out of receiving messages related to direct marketing activities, you may contact our customer service representative using the methods listed under "Contact Us" below to indicate your choice or request a change in your choice.

For customers in Hong Kong, we will not use your personal information for direct marketing without your consent. We may use your personal information such as your name, mobile phone number, email address, and/or residential address to inform you of our latest products and/or marketing promotions. We will use your personal information to provide you with goods and services, and you agree to our processing of your personal information in accordance with this Privacy Policy. If you consent to our use of your personal information for advertising or direct marketing, we will continue to send you relevant information until you opt-out of receiving messages related to direct marketing activities.

  • How We Will Use Your Personal Data

We will process (including without limitation collect, store, hold, use, transfer and disclose) the information you provide in a manner compatible with the required laws and regulations. We will endeavour to keep your information secured, accurate and up to date, and not keep it for longer than is necessary.

  • Cookies and Other Automated Means

Cookies are small pieces of information that your web browser stores on your computer or other Internet-connected device when you visit a website. We use cookies for a different purpose:


l   Strictly Necessary Cookies. These cookies are essential, as they enable you to browse our website and use its features, such as accessing log-in or secured areas. These cookies cannot be switched off or otherwise the website would not work properly. However, these cookies do not store any personal data.

l   Functionality Cookies. These cookies are used to enhance your shopping experience. For example, they allow us to remember what your preferred country is and what items you have added to your shopping cart when you visit our website again. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites.  They are optional to users.

l   Targeting Cookies. Many of these are provided by third parties. These cookies can remember that your device has visited a site, and may also be able to track your device’s browsing activity on other sites. Examples of what we are using are Google Analytics and Adobe Analytics. Such information may be shared with other advertising networks to deliver the advertising. Again, you can block these cookies.

If you continue without changing your setting, you have consented to use of all our cookies in this website.Note that if you set your browser to disable cookies, you may not be able to access certain parts of our website and other parts of our service may not work properly.

Apart from cookies, we may also collect information by automated means when you visit any of our mobile or on-line platforms, such as web server logs. Web server logs are records of activity created by the mobile device or computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The web server log also may record information about your browser, such as your IP address and the cookies set on your browser by the server. Information collected from these automated means may be used for some of the Purposes.

  • CCTV

Our stores are equipped with CCTV cameras for security reasons. Information obtained through the CCTV system will only be used in compliance with the requirements of the applicable data protection laws in your jurisdiction and will not be kept for longer than is necessary


  • Your Rights as a Data Subject

You have the right to request a copy of the information that we hold about you and to correct the personal data that we hold about you that is inaccurate or incomplete. We will seek to deal with your request without undue delay, and in any event within the applicable time period under the data protection laws in your jurisdiction (subject to any extensions to which we are lawfully entitled). In the event that we refuse your requests to have access to or correction of your personal information, we will provide you with a reason as to why.

  • Protection of Information

In order to protect your personal data against accidental, unlawful or unauthorized access, we will implement appropriate measures to protect the confidentiality and security of the personal data that we collect and process.

  • Websites of Third Parties

This Privacy Policy only applies to us, but not to any other third parties (including any websites maintained by them). When you click on links and/or ad banners that take you to either third parties’ websites or websites of companies associated with us, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain.

  • Changes to Privacy Policy

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website and other mobile platforms. We encourage you to visit frequently to stay informed of our most updated version.


In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

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